Made-to-order stories
Every cuentosIA story is created for you with the names, photos and details you give us: the digital story, the audiobook and the printed book. That's why they can't be returned or exchanged if you change your mind.
If your printed book arrives damaged or doesn't arrive
We refund your money, shipping included, if your printed book:
- arrives damaged or in poor condition: knocked about in transit or with printing or binding defects;
- never reaches your delivery address.
How to request a refund
Write to us at hola@cuentosia.ai with your account email and, if you have it, your order number, and tell us what happened.
- If the book arrived damaged, attach one or two photos of the book and the package.
- If it hasn't arrived, let us know once the estimated delivery date we gave you when you ordered has passed.
We refund you through the same payment method you used. Depending on your bank, it may take a few days to show up in your account.
Digital story and audiobook
If you have a technical problem downloading the PDF or listening to the audiobook, write to us at hola@cuentosia.ai and we'll fix it.
Your rights
This policy doesn't limit the rights you have as a consumer under the law.
The general terms of purchase are in our terms and conditions.