01 — Write to us

Write us a note.

At cuentosIA we make personalized stories for kids, education and adult gifts. If you have questions about your order, need help with the platform, or want to know more about how we work, we'll read you carefully.

02The note

Tell us how we can help

Four fields

By sending, you agree that we process your email to reply to your message. Nothing else.

03Why people write to us
N.º 01

Orders and shipping

Order status, delivery times or issues with your printed book.

N.º 02

Technical support

Problems with story creation, PDF downloads or account access.

N.º 03

Story creation

How to personalize characters, illustration styles or story types.

N.º 04

Business and partnerships

Proposals, school orders or integrations with your business.

04Before you write

If your question isn't here, the FAQ page has answers to more than 30 common doubts.

View all frequently asked questions